Shipping and return policy

Thank you for purchasing at Nomad Ferments. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our shipping and return policy.

What are my shipping & delivery options?

Shipping Fees:

We offer shipping at the following rates:
– Order under 40€: €4,95
– Order €40 and more: free

All times and dates given for delivery of the products are given in good faith but are estimates only.

Do you deliver internationally?

Nomad Ferments doesn’t offer international shipping.

Are there other shipping restrictions?

Orders are processed on Tuesdays every week. You can expect delivery on Wednesday or Thursday.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date.

To return an item, please email Magdalena at magdalena@nomadferments.com. Place the item securely in its original packaging, and send your return to the following address:

Nomad Ferments
Breeschstraat 44
1020 Laken
Belgium

Please note, you will be responsible for all return shipping charges.

Refunds

After receiving your return, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

Exceptions

For defective of damaged products, please contact us at the contact details below to arrange a refund of exchange.

Need help?

If you have any questions concerning our return policy, please contact Magdalena at magdalena@nomadferments.com